REFUND POLICY
& Covid 19

Scroll Down

HORIZON TOURS REFUND POLICY

At Horizon Tours, we are family first and foremost and know that despite the best intentions, things can happen.
If you need to make a change to your booking, please contact us on info@horizontours.co.nz and we will accommodate your request when we can.  Remember to include your booking number to expedite your request.
REFUND POLICY
Any request to change the booking must be made at least forty-eight (48) hours before your original scheduled time, and all change requests are subject to availability.
In purchasing a tour with Horizon Tours you are agreeing to the following terms and conditions:
  • A full refund will be paid if you cancel your trip at least a week in advance of your booking.
  • Cancellations made within a week, and more than forty-eight (48) hours of your booking will receive a 50% refund of the tour cost.
  • Cancellation requests received less than forty-eight (48) hours of the tour will not be refunded.
  • Refunds will not be paid if you do not arrive at the pre-arranged meeting points at the correct time.
For those who have purchased a Southern Skies Star Gazing tour:
  • A full refund will be paid should your tour be cancelled due to bad weather.
  • Refunds will not be paid if you do not arrive at the pre-arranged meeting points at the correct time.
All other circumstances will be reviewed on a case by case basis.
Please contact us if you have questions with regards to our Refund Policy. Horizon Tours is based in Dunedin.
COVID-19 - Update as at Dec 2021
The city of Dunedin, our home city, is currently operating under the Orange traffic light Covid 19 Protection Framework system and as such many tour operators and businesses require visitors and guests present their valid vaccine pass. We understand this measure can be considered an inconvenience to some in the community so your support with this matter is very much appreciated.
If your tour is cancelled due to government restrictions we can either offer a full refund (before the commencement date of the tour) or transfer your booking to another departure date.
All other circumstances around Covid-19 cancellations will be reviewed on a case by case basis.